Last updated: 11 November 2026
These Terms of Service apply to every order you place with Sweet Bakery through bakery-sweet.com. Please read them before ordering. By placing an order you agree to them.
Sweet Bakery is the trading name of an individual trader and is not a limited company. The individual trading as Sweet Bakery is responsible for your order and for your personal data and can be reached using the details below.
Sweet Bakery
Ariel Way, White City, London W12 7SL
Telephone: +44 7912 299735
Email: [email protected]
Website: bakery-sweet.com
We bake fresh cakes, cupcakes, cheesecakes and other bakery products. We take care to describe and photograph our products accurately, but as products are handmade, small differences in decoration, colour and size may occur.
Our products are made in a kitchen that handles gluten, milk, eggs, nuts, peanuts, soya, sesame and sulphites. We cannot guarantee that any product is free from allergens. Allergen information for each product is available on request. If you or the person you are buying for has an allergy or intolerance, please contact us on [email protected] or +44 7912 299735 before you order.
Your order is an offer to buy. We accept it, and a contract is formed, when we send you an order confirmation. We may decline an order, for example if a product is unavailable, if we cannot deliver to your address in the requested time, or if there is an obvious pricing error. If we do, we will tell you and refund any payment you have made.
All prices are in pounds sterling (£) and include VAT where it applies. Delivery within our delivery area is free of charge. We accept the online payment methods offered at checkout. Payment is taken when you place your order.
Delivery terms are set out in our Shipping Policy. Delivery normally takes 1 to 2 hours after your order is confirmed. Please make sure that someone is available to receive the order.
Because our products are perishable and made to order, the statutory 14-day right to cancel does not apply to them. Cancellations, faulty or incorrect products and refunds are covered in our Return and Refund Policy. Nothing in these terms affects your statutory rights.
Promotional codes, such as the anniversary code 2YEARS, are valid only under the conditions stated in the offer, cannot be exchanged for cash and cannot be combined unless the offer says so.
We are responsible for foreseeable loss and damage caused by our breach of these terms or our negligence. We do not exclude or limit liability for death or personal injury caused by our negligence, for fraud, or for anything that cannot be excluded by law. We are not liable for delays or failures caused by events outside our reasonable control.
You agree to use the website lawfully and not to interfere with its operation. All content on the website, including text, images and logos, belongs to Sweet Bakery or its licensors and may not be copied without our permission.
If you have a complaint, please contact us at [email protected] and we will do our best to resolve it promptly.
We may update these terms from time to time; the version in force when you place your order applies to it. These terms and any dispute connected with them are governed by the law of England and Wales, and the courts of England and Wales have jurisdiction, although if you live in Scotland or Northern Ireland you may also bring proceedings in your local courts.
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