Shipping Policy

Last updated: 11 November 2026

This Shipping Policy explains how Sweet Bakery delivers your order.

1. Delivery time

We deliver within 1 to 2 hours after your order has been confirmed. Delivery times may be longer during busy periods, in bad weather or where roads are closed. If we expect a delay, we will contact you using the details you gave us.

2. Where we deliver

We deliver to addresses within our delivery area around White City and London. If your address is outside our delivery area, the checkout will tell you or we will contact you before preparing your order.

3. Delivery charges

Delivery within our delivery area is free of charge. There are no hidden fees or extra charges at checkout.

4. Receiving your order

Please provide a complete and correct delivery address and a telephone number we can reach, and make sure someone is available to receive the order. Our products are fresh and should be kept in a cool place and eaten as soon as possible. If nobody is available, we will try to contact you; if we cannot deliver, a replacement order or refund may not be possible because of the perishable nature of the products.

5. Damage and problems on delivery

Please check your order when you receive it. If something is wrong, contact us within 24 hours as described in our Return and Refund Policy.

6. Contact us

Sweet Bakery
Ariel Way, White City, London W12 7SL
Telephone: +44 7912 299735
Email: [email protected]
Website: bakery-sweet.com