Return and Refund Policy

Last updated: 11 November 2026

We want you to be delighted with every order from Sweet Bakery. This policy explains what happens if something is wrong with your order, and when you can cancel or return it.

1. Fresh and made-to-order products

Our cakes, cupcakes, cheesecakes and other bakery products are perishable and are made or finished specially for your order. Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, the 14-day right to cancel does not apply to goods that are made to the consumer's specification or that can quickly deteriorate or expire. For this reason we cannot accept the return of a product just because you changed your mind once it has been prepared.

2. Cancelling an order

You may cancel an order free of charge before we start preparing it. Please contact us as soon as possible at [email protected] or on +44 7912 299735. Because we start baking quickly, we may not be able to cancel once preparation has begun.

3. Faulty, damaged or incorrect products

If your order arrives damaged, is not as described, is incorrect or is not of satisfactory quality, please contact us within 24 hours of delivery and include your order details and, where possible, a photograph. We will offer a replacement or a full refund, at your choice, as required by the Consumer Rights Act 2015. Please keep the product until we have replied so that we can look into the problem.

4. Refunds

Where we agree to a refund, we will pay it as soon as possible and no later than 14 days after we agree it, using the same payment method you used for the order. If we are unable to deliver your order for a reason within our control, we will refund it in full.

5. Allergies and special requests

If a product does not meet an allergy or dietary request that we confirmed with you in writing, please contact us immediately. Do not eat the product.

6. Your statutory rights

This policy does not affect your statutory rights as a consumer.

7. Contact us

Sweet Bakery
Ariel Way, White City, London W12 7SL
Telephone: +44 7912 299735
Email: [email protected]
Website: bakery-sweet.com